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Head Customer Support
Mumbai, Maharashtra5–8 yrsSalary not disclosed
Full-time
Posted todayBe an early applicant
Head Customer Support
Mumbai, Maharashtra
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Experience
5–8 yrs
Salary
Not disclosed
Job type
Full-time
Openings
1
Education
Any graduate
Apply by
18 Oct 2026
Head of Customer Support responsible for defining and executing a scalable support strategy, building processes to handle high volumes of chat, call, and ticket support, and leading a high-performing team across multiple channels.
- Define and execute a scalable customer support strategy aligned with company goals.
- Build and optimize processes to handle high volumes of chat, call, and ticket support efficiently.
- Scale and lead a high-performing support team across various channels.
- Drive recruitment, onboarding, training, and development of the support team.
- Foster a culture of excellence, collaboration, and continuous improvement.
- Design and implement robust process optimizations.
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