Global Customer Support Executive

Festo India is hiring a Global Customer Support Executive to serve customers globally by managing and resolving daily inquiries and cases at the first level. You will act as the primary point of contact to ensure timely, accurate, and efficient handling of customer requests, contributing to overall service excellence.

• Respond to written customer inquiries including price and availability requests, order tracking, and complaints through case management
• Route cases to appropriate internal teams to ensure accurate and efficient handling
• Actively monitor and follow up on open cases to ensure timely resolution
• Document all case activities, actions taken, and outcomes
• Promote efficient customer service channels and contribute to continuous improvement processes

• Bachelor’s degree in Science (Physics, Chemistry, or Mathematics)
• 2–3 years of relevant experience, preferably within multinational organizations
• Excellent written and verbal communication skills in English
• Strong problem-solving skills with a customer-focused mindset