(Fluent English) Customer Support Consultant, E-commerce (remote)

Headquarters: Bogotá, Bogota, Colombia Passionate about the world of tech? What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let’s see what it takes What you will do: Provide exceptional customer support via chats and emails Handle all day-to-day customer needs related to Shopping Protection subscriptions Respond to subscription-related inquiries (plan questions, changes, cancellations) Answer product-related questions and provide order status updates Process refunds of our own fees Assist with login or account access issues Provide clear and accurate information on billing, terms, and subscription conditions What you need to succeed in this role: Excellent English communication skills (at least C1 for both spoken and written) Experience in e-commerce customer support is a must Customer-oriented and responsible attitude Excellent interpersonal skills Patience and resilience when handling complex cases or difficult customers Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) Will be a great plus: Experience working with Shopify and Gorgias is a plus Benefits and Perks: Flexible schedule Opportunity to work fully remotely Inclusive international environment Compensation in USD Good bonuses for referring friends Paid intensive training and probation Work-life balance Responsive management interested in your growth and long-lasting cooperation Greenhouse conditions for self-development *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible