EAP Case Manager (12-month FTC)

About Lyra Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. The Lyra Health Canada team is looking for an experienced counsellor who is able to handle call intake and act as the first point of contact for employees and their dependents accessing Lyra Health Canada services and provide in the moment counselling support including containing risk where appropriate. In the role, you will be; working with a wide range of presenting issues and severity, robustly managing risk cases, quickly assessing clinical needs, implementing clinically appropriate treatment plans and monitoring and case managing. There are 2 Fixed Term Contracts available until 2027 to cover Maternity leave. The role is a five (5) day a week role and some out of office hours shift work may be required from time to time. You are required to work remotely in Ontario state. The role is remote with annual in person team gathering. Key Responsibilities: ● Provide the first point of contact for service users accessing EAP/Mental Health service either via the helpline or online chat facility. ● Support and contain service users in the moment with brief goal focused therapeutic support and psychoeducation. ● Complete appropriate brief clinical assessment to determine the service user needs. ● Conduct robust risk assessments and swiftly implement risk mana