H
Customer Support Voice Process Executive
Nagpur, Maharashtra2–5 yrs1.44 – 1.62 LPA
Full-time
Posted todayBe an early applicant
Customer Support Voice Process Executive
₹1.44 – 1.62 LPA
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Experience
2–5 yrs
Salary
₹1.44 – 1.62 LPA
Job type
Full-time
Openings
50
Education
12th Pass
Apply by
18 Oct 2026
Hexaware Technologies is hiring a Customer Support Voice Process Executive in Nagpur to manage customer calls and deliver outstanding e-Commerce related service in a dynamic work environment.
- Manage incoming and outgoing calls in a professional manner
- Respond to customer inquiries, complaints, and concerns with a problem-solving mindset
- Log customer interactions and track follow-ups
- Offer timely and relevant solutions to resolve customer issues
- Collaborate with team members to escalate and address more complex concerns
- Meet key performance metrics including call handling time, customer satisfaction, and resolution rates
- Minimum qualification of 12th Pass
- 0 to 5 years of experience in customer support or related roles
- Proficiency in computer knowledge, domestic calling, and non-voice/chat processes
- Good English communication skills
- Open to a 5-day work week with rotational and night shifts
Skills
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