Customer Support Manager

Headquarters: United States URL: https://tabletcommand.com Tablet Command builds software that matters. We are the emerging leader in incident response and management solutions for public safety agencies in the US and Canada. Our iPad app is in the hands of firefighters and other first responders while they respond to emergency incidents. We deliver an intuitive, easy-to-use, and, above all, robust and reliable software solution that improves outcomes. Tablet Command Enterprise Service is in use by thousands of fire service professionals across hundreds of fire departments throughout North America. Our customers include San Francisco, San Diego, Denver, Charlotte, and departments in California, Colorado, Missouri, Florida, and Canada. We are growing rapidly in other regions as well. Tablet Command is a remote team within the company based in the San Francisco Bay Area. Preferred time zones are US (Hawaii to East Coast). As a Customer Support Manager, you will be responsible for leading our customer support operations, ensuring our public safety customers receive timely, expert, and mission-critical assistance. You will manage the support team, define processes, and be the key advocate for the customer experience within the company. Requirements The ideal candidate will have experience working remotely and managing a customer-facing support team. We look for strong communication skills, an obsession with customer success, and a passion for high-quality service delivery. We love keeping up with new technology and best practices in customer support, and we hope you do too. In our software, we value robustness, stability, resilience, and performance. If our code works, lives are saved. If our code fails, lives can be at risk. We're motivated by the fact that our work has a real impact, and it pushes us to be better every day. As a part of a small, collaborative, and agile team, you will: Lead, mentor, and grow the Support team, managing daily operations, scheduling, and