Customer Support Executive US Voice Process Night Shift (WFH)
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Customer Support Executive US Voice Process Night Shift (WFH)
Remote
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Experience
2–5 yrs
Salary
Not disclosed
Job type
Contract
Openings
1
Education
Any graduate
Apply by
18 Oct 2026
We are seeking a dedicated Customer Support Executive to join our US Voice Process team. This is a remote, long-term contract opportunity ideal for candidates comfortable working night shifts and handling US-based customers.
- Handle inbound and outbound customer calls for US clients
- Provide prompt, accurate, and professional customer support
- Resolve customer queries, complaints, and issues efficiently
- Maintain clear and detailed records of customer interactions
- Meet performance metrics such as call quality, resolution time, and customer satisfaction
- Identify upselling and cross-selling opportunities during customer interactions
- Prior experience in a US Voice Process
- Strong verbal communication skills in English with a clear accent
- Basic soft-selling knowledge and cross-selling/upselling ability
- Personal laptop/PC with Windows 11 and minimum 16 GB RAM
- Dual-screen setup (Laptop + at least 1 external monitor)
- High-speed and stable internet connection
Skills
Perks & benefits
- ✓ Work-from-home flexibility
- ✓ Stable, long-term contract
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