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Customer Support Executive

Re'equil india private limited

Chandigarh, Chandigarh2–5 yrs0.22 LPA
Full-time

Posted todayBe an early applicant

Customer Support Executive

₹0.22 LPA

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Experience

2–5 yrs

Salary

₹0.22 LPA

Job type

Full-time

Openings

1

Education

Any graduate

Apply by

26 Oct 2026

Responsible for handling customer inquiries across email, chat, calls, WhatsApp, and social media, resolving complaints, maintaining accurate CRM records, and ensuring adherence to key performance indicators such as CSAT, SLA, AHT, First Response Time, and Resolution Time. Provides professional and empathetic service, escalates complex issues, and follows up until resolution.

  • Handle customer inquiries via email, chat, incoming & outgoing calls, WhatsApp, and social media
  • Resolve customer complaints and provide appropriate solutions within defined turnaround time
  • Maintain accurate customer records and update CRM systems
  • Escalate complex issues to relevant teams and follow up until resolution
  • Meet defined KPIs such as CSAT, SLA, AHT, First Response Time, and Resolution Time
  • Ensure all customer interactions are professional and empathetic
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