Customer Support executive (K-12 Education) , Mumbai

Talent Leads Consultants is hiring a Customer Support Executive for a K-12 Education project in Mumbai. The role involves managing customer interactions, resolving escalations, and coordinating with internal departments and schools.

• Handling cases including queries, requests, complaints, and appreciations.
• Dealing with various internal departments.
• Offering alternative solutions appropriate with the objective of retaining customer's business.
• Coordinating, discussing, and handling customers on helpdesk and calls to resolve escalations within stipulated timelines.
• Coordinating and working with schools under the project.