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Customer Support Executive (IT Support)

Magnet Brains Learning Foundation

Bhopal, Madhya Pradesh2–5 yrs2.3 – 3.8 LPA (estimated)
Full-time

Posted todayBe an early applicant

Customer Support Executive (IT Support)

Bhopal, Madhya Pradesh

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Experience

2–5 yrs

Salary

₹2.3 – 3.8 LPA (est.)

Job type

Full-time

Openings

1

Education

Any graduate

Apply by

27 Oct 2026

We are looking for a Customer Support Executive (Technical Support) to deliver exceptional support experiences for our SaaS products. The role involves providing technical and functional assistance via email, chat, and virtual meetings, helping customers onboard, configure, and adopt the platform, troubleshooting application and integration issues, and ensuring adherence to SLAs.

  • Bachelor's degree in B.Tech, BCA, MCA, B.Sc. (Computer Science/IT), or equivalent technical discipline
  • Strong understanding of APIs, REST APIs, Webhooks, OAuth, JSON, Postman, SaaS platforms, and automation workflows
  • Excellent written and verbal communication skills in English
  • Strong analytical, troubleshooting, and problem‑solving abilities
  • High level of ownership, accountability, and attention to detail
  • Ability to manage customer interactions professionally and independently
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