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Customer Support Executive – EdTech
Bangalore, Karnatakafull time₹280,000 - ₹450,000
Posted Mar 26177 applicants
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upGrad is hiring Customer Support Executives for its Learner Support Centre to assist 3M+ learners with technical issues, course access problems, assignment submissions, and payment queries via phone, chat, and email.
- Any graduate with 0–2 years customer support experience
- Good English, Hindi, and Kannada communication
- Good computer and CRM proficiency
- Empathetic approach to learner frustrations
- EdTech platform familiarity is a plus
- Freshers welcome
- Handle 35–50 learner support interactions daily via phone, chat, and email
- Resolve course access, video playback, and assignment submission issues
- Process refund and EMI payment queries
- Escalate technical platform issues to product and engineering
- Maintain CSAT above 90%
Job Overview
Experiencefresher
Salary₹280,000 - ₹450,000
Job Typefull time
Date PostedMar 26
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