Customer Support Associate (BPO)

Noida, Uttar Pradeshfull time₹240,000 - ₹360,000

Posted 4 days ago36 applicants

iEnergizer is hiring Customer Support Associates for its voice process operations in Noida. You will handle inbound customer calls for a US-based telecom client, addressing billing queries, plan changes, and technical troubleshooting for internet and cable services.

This role is suitable for freshers and candidates with up to 2 years of experience seeking a career in the BPO industry. iEnergizer offers immediate joining, competitive salary, and a structured growth path from agent to team leader.

Handle inbound calls from US telecom customers
Resolve billing, plan change, and service queries
Meet daily quality, productivity, and CSAT targets

Graduate in any discipline (or final year students)
Good spoken English with clear communication
Willingness to work in US time zones (night shifts)
Basic computer knowledge
Prior BPO experience is preferred but not mandatory for freshers

Handle inbound calls for billing, plan changes, and technical queries
Maintain accurate customer interaction records in CRM
Achieve individual performance targets set by team lead
Follow call scripts and compliance requirements
Escalate unresolved technical issues to the appropriate tier

Job Overview

Experiencefresher

Salary₹240,000 - ₹360,000

Job Typefull time

Date Posted4 days ago

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About iEnergizer

BPO company providing customer management services, technical support, and back-office processes for US and UK clients across multiple industry verticals....

IndustryOther

Company Size5001-10000