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Customer Success Manager

Urban Company

Gurugram, Haryanafull time₹700,000 - ₹1,200,000

Posted 3 days ago179 applicants

Urban Company is hiring Customer Success Managers to manage a portfolio of 200+ premium residential and commercial customers and drive repeat bookings for home cleaning, salon, and maintenance services.

You will proactively engage customers, resolve service quality issues, and prevent churn through relationship management and personalised outreach.

2–4 years customer success or relationship management
Home services or consumer e-commerce domain preferred
CRM tools and data analysis proficiency
Strong interpersonal and problem-solving skills
Hindi and English fluency

Manage portfolio of 200+ premium Urban Company customers
Drive repeat booking rate and reduce churn
Resolve escalated service quality complaints
Proactively conduct satisfaction check-in calls
Submit weekly customer health and retention reports

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Customer Success Manager

About the Role

Key Requirements

Your Responsibilities

Job Overview

About Urban Company

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Stay Ahead in the Jobspri Market

Customer Success Manager

About the Role

Key Requirements

Your Responsibilities

Job Overview

About Urban Company

Similar Jobs

Stay Ahead in the
Jobspri Market