Headquarters: United States (Remote) URL: https://localizejs.com/company/careers Localize is seeking a strategic, growth-oriented Customer Success Manager to own key customer relationships, drive measurable business outcomes, and expand our footprint across a growing portfolio of enterprise and high-value accounts. You’ll combine consultative partnership with commercial ownership to help customers realize value while identifying opportunities for deeper adoption and expansion. In this role, you’ll lead new customer onboarding and drive product adoption, while continuously monitoring customer health metrics to identify risks and proactively address them. A critical part of your role will be to uncover and capitalize on expansion opportunities, including upsell and cross-sell initiatives that align with customer goals and maximize customer lifetime value (LTV). You will act as a trusted advisor, helping customers extract maximum value from our solutions while identifying new ways to solve business challenges through deeper engagement and broader solution adoption. Additionally, you’ll collaborate with internal teams and leadership to shape customer success strategies and support the execution of company and departmental goals. If you're passionate about building strategic relationships, solving real business problems, and driving measurable outcomes through account growth and ecosystem collaboration, we want to hear from you! What You’ll Do Strategic Account Management & Engagement Own a portfolio of strategic accounts, building trusted relationships with both executive stakeholders and day-to-day users. Act as a strategic advisor by aligning customer goals with product capabilities to drive measurable business outcomes. Conduct regular check-ins, QBRs, and strategic planning sessions to reinforce value and maintain alignment with evolving customer needs. Monitor account health metrics (e.g., engagement, usage, NPS) and take proactive, data-driven actions to
