Customer Success Advisor (Part Time)

Headquarters: Netherlands URL: https://www.testgorilla.com/careers Customer Success Advisor (Part Time) - LATAM We usually respond within a week ✨ Where do we hire from? Find out more about  hiring at TestGorilla Working hours & eligibility Weekly hours: 2 0 hours  (4 per weekday in the LATAM time zone) Eligible locations:  All contracting locations that could cover the listed hours. Please check our  hiring country  list  to confirm that your country is eligible before applying. Hi there, I'm Aleks, Senior Customer Success Manager at TestGorilla. We’re excited to share more about the Customer Success Advisor role and our team! About the Role As our Customer Success Advisor in the Americas region (Canada and LATAM), you'll be essential in achieving TestGorilla's vision of helping one billion people land their dream job. You will manage a high-volume portfolio of ~100 SMB accounts, leveraging AI tools to understand and learn about product adoption, customer health, and account opportunities, enabling you to build strong, lasting relationships with customers and drive customer advocacy. You will work in a high-performing AI-first team, and we're looking for someone who is passionate about the customer journey and coming with us on our AI journey—automating the repeatable and humanizing the exceptional. In this position, you will leverage your skills to onboard customers effectively and drive product adoption from day one and throughout the relationship. Using emerging tools to represent and discuss return on investment for customers, you will drive lifetime value and ultimately retention of our customers. Join our driven, remote-first team, and let’s achieve these ambitious goals together. Want to see what it's like to join the Customer Success team and make an impact as a Customer Success Advisor? Get an inside look in this quick video from Aleks, our Senior Manager of Customer Success: Responsibilities Uphold TestGorilla's behaviors