Genpact India is hiring Customer Service Representatives for its non-voice (email and chat) process supporting a large US retail client. You will handle post-purchase customer queries related to order tracking, returns, product information, and account management.
This is a great opportunity for freshers with good written English skills to start their career at a Fortune 500 BPO. Genpact offers structured training, career progression, and excellent benefits for new joiners.
- Handle customer queries via email and chat for US retail brand
- Process returns, exchanges, and order modifications in the CRM
- Maintain quality and productivity targets set by the process