Customer Service Executive - Voice Process

Capita is seeking a Customer Service Executive for a Voice Process in Mumbai. The role involves managing inbound customer interactions, resolving inquiries, and ensuring high service standards.

• Answer inbound calls from customers in a professional and courteous manner
• Resolve customer queries and issues related to products and services
• Provide accurate, valid, and complete information by using the right methods and tools
• Identify and assess customers' needs to achieve satisfaction
• Handle complaints, provide appropriate solutions, and follow up to ensure resolution
• Ensure high standards of service quality and customer satisfaction

• Ability to communicate professionally and courteously with customers
• Skills in problem-solving and handling customer complaints