Customer Service Executive – US Voice Process
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Customer Service Executive – US Voice Process
₹4 – 6 LPA
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Experience
2–5 yrs
Salary
₹4 – 6 LPA
Job type
Full-time
Openings
1
Education
Any graduate
Apply by
18 Oct 2026
Customer Service Executive responsible for handling inbound customer interactions for the US market, primarily focusing on loan and mortgage servicing. The role involves resolving queries, maintaining accurate customer records, managing complaints, and ensuring high-quality service delivery.
- Handle inbound calls and inquiries related to loan/mortgage servicing.
- Resolve customer queries and complaints efficiently.
- Maintain accurate and up-to-date customer information in the system.
- Adhere to quality standards and service level agreements.
- Collaborate with cross-functional teams to address complex issues.
- 1-8 years of experience in customer service or related field.
- Experience with loan or mortgage servicing processes.
- Proficiency in handling inbound calls and using CRM systems.
- Strong communication and problem-solving skills.
Skills
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