M
Customer Service Executive – Travel
Gurugram, Haryanafull time₹280,000 - ₹460,000
Posted 2 days ago236 applicants
MakeMyTrip is hiring Customer Service Executives for its travel support centre to assist 35M+ customers with flight cancellations, hotel booking changes, and travel emergency support.
- Any graduate with 0–2 years travel or hospitality customer service
- Good Hindi and English communication
- Basic GDS knowledge: Amadeus or Sabre preferred
- Customer empathy and problem-solving for travel emergencies
- 24x7 shift rotation willingness for travel emergencies
- Freshers welcome
- Handle 40–50 inbound travel customer calls and chats daily
- Assist with flight cancellations, rescheduling, and refund processing
- Handle hotel booking changes and emergency accommodation assistance
- Coordinate with airlines and hotels for urgent customer escalations
- Maintain CSAT above 88% and FCR above 82%
Job Overview
Experiencefresher
Salary₹280,000 - ₹460,000
Job Typefull time
Date Posted2 days ago
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