Customer Service Agent

Above Lending is a next-generation financial services company. We provide simple and transparent products aimed at helping our clients achieve their personal finance goals. With competitive rates and personalized support, our mission is to simplify the lending process and help borrowers attain financial well-being. We are committed to making credit more affordable and accessible. Above Lending is seeking a dedicated and experienced Customer Care Agent to join our team. As a Customer Care Agent, you will play a crucial role in ensuring our customers receive exceptional service and support regarding their accounts and loan products. You will be responsible for assisting customers with payments, navigating their accounts, and facilitating any necessary account changes. This position requires effective communication skills, critical thinking abilities, and a strong focus on customer satisfaction.   This is a full-time position.  We are actively seeking candidates that can work from 10:00am - 7:00pm CT, Monday-Friday. \n You will Assist customers with inquiries, account navigation, payments, and account changes via phone or email. Provide exceptional customer service by actively listening to customer concerns and addressing them promptly and accurately. Utilize critical thinking and problem-solving skills to resolve customer issues and inquiries effectively. Multitask efficiently and adapt to changing priorities in a fast-paced environment. Perform data entry tasks accurately and efficiently to update customer information and account details. Follow instructions and company policies diligently to ensure compliance and consistency in customer interactions. Manage time effectively to meet service level agreements and maintain high-quality customer support. Collaborate with team members and other departments to resolve complex customer issues and improve processes. Drive company goals and objectives in every customer interaction. You have Excellent listening and u