Customer Program Manager

Customer Program Manager Cross-Site Project Coordination | Schedule & Risk Management | High-Visibility Communication | SF Bay Area, CA ABOUT NEXXA Nexxa.ai is building artificial super intelligence for heavy industries — enabling machines, systems and operations to think, decide and act autonomously across manufacturing, large-scale infrastructure, logistics and legacy environments. Our mission is to translate deep technical breakthroughs into operational reality, solving some of the hardest systems-level problems in industry. THE ROLE Reporting to CPO We're hiring a Customer Program Manager to be the operational backbone of our customer delivery engine. You'll manage project schedules, status visibility, and cross-site coordination across Applied AI and core engineering teams operating across global sites — ensuring every engagement ships on time with full visibility. You'll work alongside a Delivery Manager who owns the customer relationship and outcome quality, core-engineering remote project manager. Your job is to make sure the delivery machine runs — schedules are tracked, risks are flagged early, handoffs are clean, and every stakeholder knows exactly where things stand at any given moment. WHAT YOU'LL DO Manage end-to-end project schedules for customer engagements across Applied AI (FDE team) and core engineering teams spanning multiple geographies and time zones Maintain real-time project status visibility — Confluence boards, Jira tracking, weekly status reports — so leadership, engineering, and the Delivery Manager always have a single source of truth Run internal project review cadences: bi-weekly planning reviews, customer submissions reviews, and dev question sessions across all active engagements Proactively identify risks, dependencies, and blockers before they become surprises — escalate to the Delivery Manager with proposed mitigations, not after deadlines slip Own cross-site coordination across multiple sites — bridging time zon