Customer Operations & Writing Specialist

Headquarters: USA URL: https://www.clerky.com What Makes Customer Operations Different at Clerky It’s a lot harder here. Helping our customers can be unusually challenging due to the nuanced and specialized nature of their questions. Doing the job well can require a lot of iterative feedback, so we're looking for someone who thinks critically about their writing and is always looking for ways to improve. Along the way, you'll also pick up a lot of knowledge about startups and startup law.  The challenges never stop. The level of learning and craftsmanship that goes into writing responses to our customers requires intense focus. If you’re looking for the kind of position where you can easily master all the information at the beginning and work in a way that does not require intense focus, this position will probably not be a good fit for you. On the other hand, if you love learning and constantly challenging yourself, this position could be a good fit for you.  There are often no right answers. We’re often not able to provide definitive answers to the questions we receive. In many cases, the best we can do is to equip our customers with the information they need to be able to figure out the right answer on their own, or to understand that it isn’t possible to figure out what the right answer is. If you prefer an environment more oriented around providing definitive answers, this position may not be a good fit for you. Minimum Requirements Genuine love for helping people High emotional intelligence Logical / analytical thinker Exceptional written English communication skills, including the ability to write precisely and succinctly Extremely detail-oriented Comfort with working remotely and independently Technologically savvy - you should be confident in your ability to use new software without training Appreciation for giving and receiving feedback often (often several times a day) Natural internal motivation to constantly strive for excellence in everything