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Alorica India is hiring a Customer Experience Lead to manage a team of 25-30 customer service agents for a US retail client in Hyderabad. You will be responsible for team performance, quality monitoring, coaching, and operational reporting in a fast-paced, target-driven BPO environment.
The ideal candidate has at least 3 years of BPO experience including team handling or supervisory exposure, strong communication skills, and a data-driven approach to managing team metrics.
