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Customer Delight Executive – Quick Commerce
Bangalore, Karnatakafull time₹250,000 - ₹400,000
Posted Today66 applicants
Zepto is hiring Customer Delight Executives to handle chat and phone support for customers experiencing late deliveries, missing items, and refund issues, delivering Zepto's promise of 10-minute grocery happiness.
- Any graduate with 0–2 years customer support experience
- Good Hindi and English written and spoken communication
- Empathy-first approach to customer complaints
- Basic computer and chat tool proficiency
- Quick commerce or e-commerce domain preferred
- Freshers welcome
- Handle 40–60 customer chat and phone interactions daily
- Resolve late delivery, missing item, and refund queries within SLA
- Issue store credits and refunds per Zepto's customer happiness policy
- Escalate repeated complaints to dark store operations manager
- Maintain CSAT above 92%
Job Overview
Experiencefresher
Salary₹250,000 - ₹400,000
Job Typefull time
Date PostedToday
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