Customer Care Executive - Hindi Voice
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Muthoot Finance is hiring Customer Care Executives for its Delhi NCR contact centre handling Hindi and English voice interactions for gold loan and personal finance customers. You will be the first point of contact for account inquiries, loan status updates, and service requests.
This role is ideal for freshers with good Hindi and English communication skills looking to start a career in financial services. Muthoot Finance offers structured salary growth, NBFC domain training, and opportunities to move into field and branch roles.
- Handle inbound and outbound Hindi voice calls for gold loan customers
- Resolve account queries, EMI reminders, and documentation follow-ups
- Meet daily call handling and quality targets
- 12th pass or Graduate in any discipline
- Fluent Hindi communication; basic English is preferred
- Basic computer and MS Office proficiency
- Willingness to work in day and evening rotational shifts
- Prior BPO or banking contact centre experience is a plus
- Handle inbound calls for gold loan, personal loan, and account queries
- Make outbound EMI reminder and document collection calls
- Update customer records accurately in the CRM system
- Escalate unresolved issues to branch or senior team
- Achieve daily productivity and quality score targets
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