Collections Agent - Lending

We believe in the everyday hero. Those who have the courage to follow their passion and who have the strength and determination to realise their dreams. Small business owners are at the heart of all we do, so we're creating powerful, easy-to-use financial solutions to help them run their businesses. With a founder's mentality and a 'team-first' attitude, our diverse teams across Europe, South America and the United States work together to ensure that small business owners can be successful doing what they love. As a Collections Agent you will be part of the Lending Tribe. We focus on bringing Lending products and access to capital to our merchant base. As part of the Collections team, your work will focus on ensuring that our merchants have all the information and tools necessary to ensure that they can repay SumUp on time and in a fair and mutually beneficial manner. You'll have a high level of access to colleagues of all levels in the Lending Tribe, improve our merchant experience and deliver high-level, solutions-driven collections advice to our merchants. We have big plans to expand Lending products to our merchants and are looking for motivated and creative team members to tackle all the opportunities and challenges that this will bring. If you have a passion for excellent customer service and products which drive real growth and value for merchants, then this collections agent position could be for you! What you'll do Deliver a high level of customer service to vulnerable and non-vulnerable merchants. Support merchants in financial difficulties by identifying appropriate arrears and debt management solutions such as payment plans. Handle outbound collection calls. Communicate solutions with merchants both verbally via phone and in writing. Collaborate with your team and other stakeholders to ensure we improve our products and provide the best level of service to our merchants. Proactively identifying any policy and process improvements for our Lendin