Teleperformance India is hiring Chat Support Executives for its e-commerce process in Kolkata. You will handle customer queries via live chat and email for a leading international e-commerce brand, resolving issues related to orders, returns, and account management.
This role is ideal for freshers and candidates with 1-2 years of experience in non-voice processes. Excellent typing speed and written English are key requirements.
- Handle live chat and email queries from international customers
- Resolve order, delivery, and return issues using CRM tools
- Maintain high CSAT scores and first-contact resolution rates