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BPO Operations Manager – Healthcare

Concentrix India
Hyderabad, Telanganafull time₹1,800,000 - ₹3,200,000
Posted 2 days ago0 applicants

Concentrix India is hiring a BPO Operations Manager for a 150-agent healthcare medical billing and prior authorisation BPO engagement for a US healthcare network in Hyderabad.

  • 8–12 years BPO with 3+ years as Operations Manager
  • US healthcare: medical billing, prior auth, or claims operations
  • HIPAA compliance expertise
  • P&L management and client VP-level relationship experience
  • Six Sigma Green Belt or Black Belt preferred
  • Manage 150-agent healthcare BPO operation
  • Own SLA, quality, productivity, and HIPAA compliance
  • Lead monthly business reviews with US client VP
  • Drive process automation and efficiency improvement
  • Manage hiring, attrition, and agent development plans

Job Overview

Experience8+
Salary₹1,800,000 - ₹3,200,000
Job Typefull time
Date Posted2 days ago
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About Concentrix India

Global technology and services company that powers the world's best brands with exceptional customer experiences....

IndustryOther
Company Size10000+

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