Bilingual Customer Success Manager

Customer success with purpose: protect retention, fuel growth, and drive real impact in higher education. In this role, you'll own a portfolio of French-speaking partners in higher education, mostly health profession programs in medicine, nursing, and allied health. You'll guide them through their admissions cycle, protect and grow revenue, and build the kind of relationships where partners call you first and refer you to peers. That means helping partners get real value from our growing assessment suite, including Casper, our flagship situational judgment test that helps programs see the whole applicant beyond grades and GPAs, and Video Interviews, our newest tool that gives programs deeper, more authentic applicant insight at scale, as we expand what we offer and deepen how partners use it. You'll be joining at a natural inflection point for the team. As we've grown, so has the complexity of what great Customer Success looks like at Acuity, and we're maturing the function to match. That means more structure, more proactive motion, and a sharper focus on value, risk, and expansion. Not just maintaining relationships, but understanding what's actually happening in an account and taking action to move things forward. The work also has stakes beyond the product. The programs you support are making important decisions about who to admit and how to support students. That impact ripples outward in ways most CS roles don't. This is a fully remote role open to candidates based anywhere in Canada. What You'll Be Walking Into Some things are already in place. You'll inherit a portfolio of established partner relationships, a product with real credibility in the market, and a team that cares deeply about the work and the people they serve. Some things are still being built. Playbooks are maturing. Processes are being defined. The way we manage account health, structure renewals, and approach expansion is getting sharper, and you'll be part of making that happen. That balance