Atlassian Learning Solutions Specialist

G'day! We are ServiceRocket 🚀, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of our clients' and your growth. At ServiceRocket , we are committed to the development of every Rocketeer and the trust of every customer. Twenty-plus years and counting, we’ve got your back. Why is ServiceRocket the place for you 🧡 - A technology services leader of many solutions and partnerships with industry giants and household names. This allows you to team up with a world-class group of experts to execute meaningful projects. - Through your experience, you'll be able to enhance your industry knowledge and work with high-level decision-makers. - Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor. Our culture rocks! You’ll join a fun-loving and inclusive work environment. - ServiceRocket has a dedicated leadership behaviors mindset that ensures you'll be a valued member of the team whose contribution matters. Visit our website to learn more and become a part of our Rocketeer Nation. About the Role At ServiceRocket , we believe that learning is the engine behind customer success. As part of our Crew Member Learning Solutions Specialist, you will play a pivotal role in driving customer engagement through tailored learning and certification experiences. You will ensure that learning is seamlessly integrated into the customer journey, from onboarding to maturity. You will directly engage with customers to provide needs assessments, build training plans, and use data-driven tracking to ensure our customers aren't just using our tools, but mastering them. This is a unique opportunity to help shape the future direction of our customer education programs from the ground up. What you’ll do Consult & Partner: Conduct comprehensive needs assessments to understand customers business challenges and skill gaps through inte