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Full-timeHybridPosted 8 Oct 2026Closes 27 Oct
Customer Success Manager (Recruiters)
Department
Customer Success
Experience
2-5 years
Location
Kurla, Mumbai, Maharashtra
Openings
2 Position(s)
About the Role
A recruiter who gets three good applicants in their first week stays with us for years; one who gets none leaves after a month. Customer success is about making sure it's the first, and we want a CSM to own a set of recruiter accounts from onboarding to renewal.
You'll help recruiters write better job posts, set up their pipelines and use talent search well, and you'll bring what you learn straight back to our product team.
What You'll Do
- Onboard new recruiter accounts and get them to their first hire quickly
- Check in proactively with accounts that are going quiet
- Run training sessions and write short help guides
- Own renewals and spot upsell opportunities
- Share customer feedback with product, with specifics
What You'll Need
- 2+ years in customer success or account management, ideally SaaS
- Clear communicator in English and Hindi
- Comfortable using data to decide which accounts need attention
Key Skills
Customer SuccessOnboardingSaaSCommunicationRetention
Perks & Benefits
Health insurance for you, your spouse and children
Flexible hours: we care about outcomes, not log-in times
₹25,000 a year to spend on courses, books or conferences
Laptop of your choice and a home-office allowance
24 days of paid leave, plus your birthday off
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